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Charge Mercedes B2B Help Centre home page
  1. Charge Mercedes B2B
  2. Frequently Asked Questions

Frequently Asked Questions

Licenses, Pricing & Billing

  • Who is this license for?
  • What is the minimum contract duration?
  • What costs am I responsible for?
  • Is there a cancellation period for my license? Is there a cancellation fee?
  • How much does charging cost?
  • If my drivers charge in a roaming country, in which currency will I receive the invoice?
See all 7 articles

Ordering & Payment

  • I have placed my order - when can I start using the service?
  • What are the accepted payment methods?
  • Do you offer a free trial?
  • Who can I contact if I have further questions regarding your offer?

Fleet Management, Charging & Support

  • Glossary - Explanation of important terms
  • Where can a fleet driver charge?
  • Do you offer services for Home & Workplace Charging? Can I order home chargers via your service?
  • Does this solution work only for BEVs and PHEVs or also mixed fleets? Do you also offer Charge & Fuel Cards?
  • What kind of customer support is included in the license?
Charge Mercedes B2B
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